Returns and Exchanges
RETURN & EXCHANGE POLICY:
This Return and Exchange Policy is only applicable to purchases made via www.lbrlabel.com. Orders made from third parties will not be eligible for returns.
Sale and discounted items purchased are strictly not eligible for return or exchange.
*Do note that your order slip has to be included in all return parcels for easy identification. Parcels received back in our HQ without any form of identification will not be eligible for exchange and refunds.
Size/ Item Exchange & Returns
Should you require an exchange/ return, the return has to be requested within 7 working days from the time you receive your item.
Kindly drop us an email to firstname.lastname@example.org with your order number and reason for the exchange/ return during the request.
To be eligible for returns, the item must be in its original condition (unworn, unscented, unwashed, unaltered) with the tag intact.
Store credits* (valid for 6 months) will be processed for all exchanges/ returns, unless the exchange falls under defects.
The returned shipping fees will be borne by the customer.
LBRLABEL is not liable for any lost mails.
*Purchases made using store credits that were generated from the exchange are strictly not allowed for additional return or exchange.
**Do note that size exchange is not applicable for free-sized items.
Incorrect/ Defective Items Received
We sincerely apologise for the oversight on our part.
In the case of a defect*/ incorrect item, please direct your concerns to email@example.com within 7 working days of receiving the parcel, with the reason of exchange and a snapshot of the defect clearly shown.
For the exchange to be valid, the item must be in its original condition (unworn, unscented, unwashed, unaltered) with the tag intact.
If there are available stocks for the defected item, LBRLABEL will arrange for a one-to-one exchange. However, in the event that the defected item is unavailable, a store credit refund will be issued.
Defective items DO NOT include:
- Loose threads, scratches, or slight stains that are not obvious under normal lighting
- Slight asymmetry of item
- Slight misalignment of seams
- Placement of prints
- Slight colour differences due to different monitors’ resolutions and studio/ outdoor lighting
*LBRLABEL categorise ‘defects’ as anything that affect the general outlook of the apparels when worn.
LBRLABEL reserves the right, at our discretion, to change, modify, add, or remove portions of these terms at any time by posting the amended terms.